Anota Support
Need help with Anota on iPhone or Apple Watch? Email me@ruiper.es.
What to include
To help diagnose the issue, please include:
- the Anota version shown in the app;
- your iPhone and Apple Watch models and software versions;
- what you expected to happen and what happened instead; and
- the steps that reproduce the problem, if you know them.
Please do not send sensitive health information or complete session data unless it is necessary for the support request.
Purchases and Anota Pro
Apple processes Anota purchases. If an eligible purchase is not recognised, open Anota’s purchase screen and use Restore Purchases while signed in to the Apple Account that made the purchase.
Apple manages subscription cancellation and refund requests. You can manage subscriptions in your Apple Account settings and request an App Store refund through Apple’s support services.
Apple Health
Health access is optional. You can review or change Anota’s permissions in Apple Health or the system privacy settings. Core scoring remains available if Health access is denied, although workout features may be unavailable.
iCloud and device sync
Anota is designed to record sessions locally first. When iCloud is available, selected Anota data can synchronize through your private CloudKit database. Sync may take time and depends on the iCloud account, network, storage, and Apple service availability.